Please select the combo beneath the item. Small size may not have matching cutter available
FREE SHIPPING FOR ORDERS OVER $110 (AUSTRALIA) AND $140 (INTERNATIONAL - SELECTED COUNTRIES)

Frequently Asked Questions

PROBLEM WITH "TOO MANY ATTEMPTS" ISSUE WHEN CHECKOUT

We are so sorry for the bad checkout experience. Please clear your browser cache or use incognito browser. If you still have problem, please contact us via chat box or email us at: info@3dcrafx.com.au

We are also available on Instagram and Facebook

HOW TO CLEAR CHROME BROWSER CACHE

- On your computer, open Chrome.
- At the top right, click More .
- Click More tools. Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.

WHAT IS YOUR PROCESSING TIME?

For all standard order, it generally takes 1-4 business days to dispatch. Processing time may vary during sale periods.

WHAT IS YOUR TURNAROUND TIME FOR CUSTOM ORDERS?

Custom orders may take from 3 - 5 business days to process.

HOW TO ORDER CUSTOM EMBOSSERS OR 3D RAISED STAMPS?

You can access to our Online Design Application. There are 2 types of custom products:

  • You can upload your design and we will do the rest. Please make sure you send us high resolution images.
  • Or you can design your own embossers with over 800 beautiful fonts.

*Desktop is preferred to use the app.

WHAT IS THE DIFFERENT BETWEEN EMBOSSER AND ACRYLIC EMBOSSER?

Embosser: is made in PLA Plus.

Acrylic embosser: is made in Acrylic which is able to show tiny details and more premium as shown in the picture below:

Acrylic embosser

WHAT IS THE DIFFERENT BETWEEN EMBOSSER AND 3D RAISED STAMP (DEBOSSER)?

Embosser: to imprint details into the fondant.

Embosser

3d Raised stamp (Debosser): to raise details onto the fondant.

3d Raised stamp (Debosser)

WHAT IS MATCHING CUTTER?

Matching cutter is designed to match the border of the details. If you would like to cut with other shapes or plaques, please check our Shape & Plaque collection.

REQUEST TO BE STOCKLIST

We are really happy to hear you are interested to be our stocklist. Please kindly contact us via: info@3dcrafx.com.au

We will get back to you as soon as possible.

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